CLAIM REPLACEMENT POLICY FOR RETAIL CUSTOMERS

SEGMENT WISE CLAIM POLICY

TWO WHEELER (TUBELESS & TUBE TYPE) TYRES

UNCONDITIONAL WARRANTY, Up to 25% wear or 3 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 3 months, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .

THREE WHEELER TYRES

UNCONDITIONAL WARRANTY, Up to 25% wear or 2 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 3 months, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .

ULTRA LIGHT TRUCK TYRES

UNCONDITIONAL WARRANTY, Up to 25% wear or 2 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 3 months, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .

AGRICULTURAL (TRACTOR) TYRES

UNCONDITIONAL WARRANTY, Up to 25% wear or 2 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 3 months, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .

LIGHT COMMERCIAL VEHICLE TYRES

UNCONDITIONAL WARRANTY, Up to 25% wear or 2 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 3 months, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .

IMPLEMENT TYRES

UNCONDITIONAL WARRANTY, Up to 25% wear or 2 months , wichever is earlier be replaced FREE OF COST . After 25% wear or 3 months, wichever is earlier, Warranty is only for manufacturing defects and the tyres will be replaced on WEAR PRO RATA BASIS .

    Note :

    Above policy is effective for supplies made on or after 1st april 2014 .

  • No claims to be entertained on totally worn out tyres.( NIL NSD)
  • Claims will only be entertained up to (03) three years from date Sale.
  • Wear pro rata can be collected for tyres with manufacturing defects, and should be mentioned in each & every claim report.
  • Claims Tyres, which do not comply with our policies, will be called for explanation and replacement for such tyres may get held up till shorted out.
  • The Consignee Agent/Distributor/Dealer, while taking the tyre for service claim, should mark all Defect Areas on the tyre .
  • Any claim against the tyre will only be applicable if produced along with original cash memo with tyre serial number mentioned on the same.
  • No warranty applicable for the tyres that has been repaired.
  • Decision of the company will be final regarding any claim settlement.
  • Credit note for the accepted tyres will only be issued after the receipt of such tyres in the factory. Credit note will be issued on Quarterly basis.